Rotech Data Protection Statement

This document is the full Rotech Data Protection Statement and contains all the information you need, to understand how we use your personal data.


Rotech recognises that protecting personal information is important to you and we are committed to protecting your privacy. This statement sets out how we will use and protect your information and how you can exercise your data protection rights. We reserve our right to change this Data Protection Statement from time to time at our discretion. All personal data we gather will be processed in accordance with all applicable data protection laws and principles.

Queries & Complaints

If you wish to raise a complaint on how we have handled your personal data, please contact our Data Protection Officer by email,  or in writing to Rotech, Hilltown, Killinick, Co Wexford. Ireland.

We will take all appropriate steps to keep your personal data safe. In the unlikely event of a security breach we will notify you promptly about the circumstances of the incident.


How we collect your information

The personal data we require about you and other people named in the company by telephone or e-mail.  It is important that you give us correct information.


How we use information you provide us

We use the information we receive from you or which we obtain from our dealings with you as a customer (including in relation to products and/or services we provide to you and/or your use of those products and/or services) to provide quotes, products and/or services that you request, to communicate with you, and to personalise information provided to you. We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to communicate with you about your quotation or product, to contact you if there is a problem with your order, or if there is another genuine reason for doing so.


Sharing your information

We do not share your details with third parties.


Collection of Data

To provide you with the product or service you have requested, we need to collect:

Category – Type of Data Collected
Name, address, contact information, VAT no payment details (bank and/or payment card details),


Retention of Data

Quote information may be retained by us for up to 15 months from the date of the quotation. All data information will be held for 7 years following the end of the relationship with you to ensure we meet our regulatory requirements.


Your rights

As a data subject, you have the rights which are detailed below. Certain restrictions may apply in some cases. Please send your request in writing, either by email or post, using the addresses noted in Section 1 above. It may take us up to 30 days to process your request.


Contact with our Customers

We may contact you from time to time in relation to your dealings with Rotech. This will relate to the purposes noted in this Data Protection Statement and may include (but not limited to) –

  • Marketing products and services, where you have given us consent to such contact
  • Conducting market research
  • As part of the quotation process, we may contact you shortly after you get a quote to discuss the quote.



Where you have consented to receive marketing information from us, we may contact you from time to time about other Rotech products that we think may be of interest to you. To do this we contact you by post, email, telephone and text message using the contact information you have given us.

If you have opted to receive marketing messages from us and you decide you no longer want to receive them you can change your preferences by –




Cookies are small pieces of information, stored in simple text files, placed on your computer or mobile device by a website. Some cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can “remember” you on your return visit. Other cookies are deleted when you close your browser and only relate to the working of the website. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website. uses cookies in several places:

  • When you first visit our website, you will see a message informing you about cookies. If you click ‘Hide this message’, will set a cookie which records your preference.
  • This website uses Google Custom Search to provide the site’s search functionality. Google may set cookies when you use the search function. You can find Google’s privacy policy here:
  • Cookies from Google may also be set when Google Maps are displayed on this website.
  • This website uses Google Analytics to collect information about how visitors to use the website. Google sets a number of cookies to make Google Analytics work. The type of information that is collected includes how users get to, what devices are being used, how long users spend on particular pages, how many users visit the site and how many users visit particular pages. This helps us to improve the site, for example, it helps us to make sure that information is easy to find. You can find further details on Google’s privacy policy for Google Analytics here: You can opt out of Google Analytics cookies using this tool: See also “How Google uses data when you use our partners’ sites or apps”:



Changes to our privacy policy

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.